Appointments
All things Appointment realted.
By Connor1 author35 articles
Unable to reverse outcome on appointmentUnable to reverse the appointment outcome of specific client.
Unable to delete HCPThis article details the issue regarding being unable to delete a HCP.
Slowness on the Clinic Appointments screenGuidance when a user has a large number of clinic tabs open, the Clinic Appointments screen is slow or freezes.
Error: Seen time cannot precede referral date/time for appointment intended atThis article addresses the error message: Seen time cannot precede referral date/time for appointment intended at. It will explain the cause of this error message and how to fix this.
Appointment showing in reporting but not in RIOGuidance on appointment showing in reporting but not in RIO.
Appointments missing from client or HCP diaryAppointments missing from client or HCP diary.
Unable to cancel client group appointment from client diary due to error messageThis article explains how to resolve the issue where a client group appointment cannot be cancelled from the client diary due a error message.
Error: 'Failed to execute multi criteria' when booking an appointment for a clientThis article will detail how to fix the error message Failed to execute multi criteria when attempting to book an appointment for a client in the Healthcare Professional diary.
Unable to outcome group appointmentGuidance on being unable to outcome a group appointment.
Error when opening an appointment: Object reference not set to an instance of an objectThis article addresses the error message: Object reference not set to an instance of an object that occurs when opening an appointment.
Duplicated clinic tabs on Clinic Appointments screenOne or more clinic tabs are duplicated on a user's Clinic Appointments screen.
Unable to book appointment in HCP Diary due to error messageThis articles provides insight when booking an appointment it errors.
Clinic Appointments not associated with a referralSome clients referrals may not link correctly to their group clinic appointments, even when the clinic requires a referral and the clients have valid ones.
Unable to outcome an appointment booked through Choose and BookUnable to outcome an appointment booked through Choose and Book
Invalid token errors when saving appointment outcomeGuidance on invalid token error message when saving appointment outcome with large note text.
Unable to cancel or outcome appointment from Client Diary screenUnable to cancel or outcome a clinic appointment from the Client Diary screen without first moving it to a Scratch Pad or transferring it to an HCP. The only dropdown…
Unable to save progress note on Appointment Outcome screen due to error: Invalid token errorThis article explains the issue where users are unable to save a progress note on the Appointment Outcome screen due to an Invalid token error.
Appointment Outcome or Conclusion fields do not contain the required optionGuidance on Appointment Outcome or Conclusion fields do not contain the required option.
Half cancelled appointment issuesGuidance on half cancelled appointment issues.
An error was found whilst trying to save the outcomeGuidance regarding being unable to outcome appointment due to an error.
Error when processing an appointmentWhen processing an appointment an error occurs.
Clinic Appointments screen is blankIssue with Clinic Appointments screen intermittently blank for certain users when accessed via the menu.
Appointment slots on ERS not being available to bookAdvise regarding appointment slots on ERS not being available to book.
Error accessing HCP DiaryThis article explains how to resolve the error: System.InvalidOperationException: Surname is required to fetch a hcp's full name when accessing the HCP diary.
E-Referral Choose and Book appointment cancelled but still appearing in the clinic slotIssue with E-Referral Choose and Book appointment cancelled but still appearing in the clinic slot.
Error message appears when trying to view RIO DiaryThis article addresses the error message which occurs when trying to view the RIO Diary.
Unable to access HCP Diary due to errorUsers may see an error when opening the HCP Diary screen due to duplicate appointments in the system.
Client appointments not appearing in Client DiarySome appointments may not appear in the Client Diary if there is an issue with team allocation dates.
Unable to outcome an appointmentUnable to outcome an appointment one or more clients in this series of appointments has already had a first appointment outcomed.
How to set the Clinic overbooking flagGuidance on how to set the Clinic overbooking flag.
No actions available for this appointment message on Client DiaryThis message appears when a user does not have the required access to manage an appointment.
Intermittent error when navigating between clinicsGuidance on intermitted error when navigating between clinics.
Booking on Bank Holidays when clinics are unavailableThis article addresses the issue where by an appointment can be placed on a Bank Holiday, by selecting prior date a clinic is not available on.
Clinic screens are blankGuidance on Clinic screens being blank.
HCP Diary appears blank by defaultWhen an HCP opens their own diary, it may load with a blank selection instead of showing their diary by default.