Appointments
Find guidance and resources for booking, managing, and updating appointments efficiently.
By Connor1 author35 articles
- Unable to reverse outcome on appointmentUnable to reverse the appointment outcome of specific client.
- Unable to delete HCPThis article details the issue regarding being unable to delete a HCP.
- Slowness on the Clinic Appointments screenGuidance when a user has a large number of clinic tabs open, the Clinic Appointments screen is slow or freezes.
- Error: Seen time cannot precede referral date/time for appointment intended atThis article addresses the error message: Seen time cannot precede referral date/time for appointment intended at. It will explain the cause of this error message and how to fix this.
- Appointment showing in reporting but not in RIOGuidance on appointment showing in reporting but not in RIO.
- Appointments missing from client or HCP diaryAppointments missing from client or HCP diary.
- Unable to cancel client group appointment from client diary due to error messageThis article explains how to resolve the issue where a client group appointment cannot be cancelled from the client diary due a error message.
- Error: 'Failed to execute multi criteria' when booking an appointment for a clientThis article will detail how to fix the error message Failed to execute multi criteria when attempting to book an appointment for a client in the Healthcare Professional diary.
- Unable to outcome group appointmentGuidance on being unable to outcome a group appointment.
- Error when opening an appointment: Object reference not set to an instance of an objectThis article addresses the error message: Object reference not set to an instance of an object that occurs when opening an appointment.
- Duplicated clinic tabs on Clinic Appointments screenOne or more clinic tabs are duplicated on a user's Clinic Appointments screen.
- Unable to book appointment in HCP Diary due to error messageThis articles provides insight when booking an appointment it errors.
- Clinic Appointments not associated with a referralSome clients referrals may not link correctly to their group clinic appointments, even when the clinic requires a referral and the clients have valid ones.
- Unable to outcome an appointment booked through Choose and BookUnable to outcome an appointment booked through Choose and Book
- Invalid token errors when saving appointment outcomeGuidance on invalid token error message when saving appointment outcome with large note text.
- Unable to cancel or outcome appointment from Client Diary screenUnable to cancel or outcome a clinic appointment from the Client Diary screen without first moving it to a Scratch Pad or transferring it to an HCP. The only dropdown…
- Unable to save progress note on Appointment Outcome screen due to error: Invalid token errorThis article explains the issue where users are unable to save a progress note on the Appointment Outcome screen due to an Invalid token error.
- Appointment Outcome or Conclusion fields do not contain the required optionGuidance on Appointment Outcome or Conclusion fields do not contain the required option.
- Half cancelled appointment issuesGuidance on half cancelled appointment issues.
- An error was found whilst trying to save the outcomeGuidance regarding being unable to outcome appointment due to an error.
- Error when processing an appointmentWhen processing an appointment an error occurs.
- Clinic Appointments screen is blankIssue with Clinic Appointments screen intermittently blank for certain users when accessed via the menu.
- Appointment slots on ERS not being available to bookAdvise regarding appointment slots on ERS not being available to book.
- Error accessing HCP DiaryThis article explains how to resolve the error: System.InvalidOperationException: Surname is required to fetch a hcp's full name when accessing the HCP diary.
- E-Referral Choose and Book appointment cancelled but still appearing in the clinic slotIssue with E-Referral Choose and Book appointment cancelled but still appearing in the clinic slot.
- Error message appears when trying to view RIO DiaryThis article addresses the error message which occurs when trying to view the RIO Diary.
- Unable to access HCP Diary due to errorUsers may see an error when opening the HCP Diary screen due to duplicate appointments in the system.
- Client appointments not appearing in Client DiarySome appointments may not appear in the Client Diary if there is an issue with team allocation dates.
- Unable to outcome an appointmentUnable to outcome an appointment one or more clients in this series of appointments has already had a first appointment outcomed.
- How to set the Clinic overbooking flagGuidance on how to set the Clinic overbooking flag.
- No actions available for this appointment message on Client DiaryThis message appears when a user does not have the required access to manage an appointment.
- Intermittent error when navigating between clinicsGuidance on intermitted error when navigating between clinics.
- Booking on Bank Holidays when clinics are unavailableThis article addresses the issue where by an appointment can be placed on a Bank Holiday, by selecting prior date a clinic is not available on.
- Clinic screens are blankGuidance on Clinic screens being blank.
- HCP Diary appears blank by defaultWhen an HCP opens their own diary, it may load with a blank selection instead of showing their diary by default.