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Error when opening an appointment: Object reference not set to an instance of an object

This article addresses the error message: Object reference not set to an instance of an object that occurs when opening an appointment.

Written by Connor Baeza

Issue

When trying to open an appointment that has been booked for a client, you may receive an error if a family member was added to the booking and marked as uninvited.


Cause

This is a known issue that occurs when the system attempts to load appointment details where an uninvited family member is linked.

📌Note: You can still outcome the appointment by selecting Record Outcome.


Resolution

If you encounter this error:

  1. Open the Digital Assistant.

  2. Type talk to a person.

  3. The Digital Assistant will route you to a live support agent who can assist further.

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