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Error when opening an appointment: Object reference not set to an instance of an object

This article addresses the error message: Object reference not set to an instance of an object that occurs when opening an appointment.

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Written by Connor Baeza

Issue

When trying to open an appointment that has been booked for a client, you may receive an error if a family member was added to the booking and marked as uninvited.

Cause

This is a known issue that occurs when the system attempts to load appointment details where an uninvited family member is linked.

📌Note: You can still outcome the appointment by selecting Record Outcome.

Resolution

If you encounter this error:

  1. Open the Digital Assistant.

  2. Type talk to a person.

  3. The Digital Assistant will route you to a live support agent who can assist further.

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