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Clinic Appointments not associated with a referral

Some clients referrals may not link correctly to their group clinic appointments, even when the clinic requires a referral and the clients have valid ones.

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Written by Connor Baeza

Issue

In some cases, clinic group appointments do not show the correct associated client referrals.


Resolution

We can run a data fix to correctly link the referrals to the affected clinic appointments.

If you are experiencing this issue:

  • Open the Digital Assistant.

  • Type talk to a person.

  • You will be connected to a live support agent who can arrange the data fix.

Please provide the following details to help us resolve the issue:

  • Affected ClinicID

  • Clinic date

  • Appointment date and time

  • ClientIDs

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