HSC – Health

When any user tries to access the HCP Diary screen, the following error message may appear:

Could not execute query EXEC usp_GetScratchPadAppointmentIdsForHcpDiary.

___________________________________________________________

This happens when duplicate appointments exist in the appointment scratchpad table.

A data fix is required to resolve the issue.

You will be connected to a live support agent who can arrange the required data fix.

- Open the Digital Assistant.
- Type talk to a person.
- You will be connected to a live support agent who can arrange the required data fix.

Users may see an error when opening the HCP Diary screen due to duplicate appointments in the system.

Unable to access HCP Diary due to error

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Unable to access HCP Diary due to error

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