Demographics
All things Demographics related.
By Connor1 author28 articles
Client Death Status showing as Informal when it should be showing as FormalThis article details the issue with a Client Death Status showing as Informal when it should be showing as Formal.
Unable to access client record deleted at a national levelGuidance when trying to access a record the following error message appears.
Client death needs reversing in order to match the National SpineWhen trying to update an incorrect death record, the update hasn't come through from the spine.
Cannot logically undelete clientsWhen attempting to undelete records in RIO, multiple factors can prevent the process from completing successfully. This guide explains common causes and provides steps to resolve the issue.
Unable to register patient record from Spine into RIOGuidance on resolving errors when synchronising patient demographics from Spine into RIO.
Button greyed out when saving demographics or registering a new patientThis article explains how to resolve the greyed out button when saving demographics or registering new patient.
An error occurs when searching for a clientGuidance on the below error when searching for a client:
Your spine data request has timed out.
Patient has been deleted at a national levelResolving an error in RIO when creating a patient record that states the patient has been deleted nationally on the Spine.
Unable to search for patient using first name and surname with Use Soundex onThis article addresses the issue regarding being unable to search for a patient using first name and surname with Use Soundex on.
Proactive data correction for clients with more than one primary addressThis article will address the issue with clients having more than one primary address.
Unable to access client RIO record.This article describes the error encountered when attempting to access a client record.
Unable to correct incorrect date of deathGuidance on being unable to reverse date of death due to the following message:
Formal death notification to be removed from PDS.
Record removalIn this article, we will detail how to remove a record from RIO.
Next of kin added in error under personal contactsNext of kin under personal contacts added in error in the client record.
Cannot generate NHS Number from SpineGuidance on being unable to generate NHS number from Spine.
Add Centile ChartsGuidance on adding Centile Charts to RIO.
Error: PAF Key Search is currently unavailable when selecting address or Address Search is currently unavailableGuidance when searching postcodes in Demographics it errors.
Error type mismatch when trying to edit patient demographicsThis article provides guidance if you are unable to edit patient demographics due to error.
Error: This address record is missing its postcode database keyWhen editing a client's demographic details an error appears.
Warning message on RIO version 22 postcode search: Unable to find PAF keyThis article details the issue and workaround with the warning message when searching for a postcode: Unable to find PAF key.
Unable to access client record in RIO due to error messageA duplicate key error appears when another linked client record has an inactive name.
Error syncing clientGuidance on error message when syncing client.
Spine error message due to the client being supersededGuidance on error message due to client being superseded.
Clients showing deleted or incorrect languagesWhy deleted languages may still appear for some clients and how to get support to correct them.
Spine Unlink function not workingCustomers may experience the Spine Unlink feature failing due to special characters in client data, a fix is available in RIO version 24.08.00.
Local information not synchronised with NCRSGuidance for resolving the message indicating a person’s local record does not match the National Care Records Service (NCRS).
Access to Save to only functionality in RIO demographicsUsers are unable to edit access for Save to only functionality within RIO Demographics because this option is not visible in RIO.
Internal Server Error when viewing a client contactGuidance on internal Server Error displayed when clicking View on a client contact.