The reason you are not able to find the patient is because the patient's Surname Soundex stored on the database is incorrect.
Please type talk to a person and the Digital Assistant will put you through to a live support agent. Include the ClientID affected.
Unable to search for patient using first name and surname with Use Soundex on
This article addresses the issue regarding being unable to search for a patient using first name and surname with Use Soundex on.
C
Written by Connor Baeza