HSC – Health

The reason you are not able to find the patient is because the patient's Surname Soundex stored on the database is incorrect. <br>​<br>Please type talk to a person and the Digital Assistant will put you through to a live support agent. Include the ClientID affected.

This article addresses the issue regarding being unable to search for a patient using first name and surname with Use Soundex on.

Unable to search for patient using first name and surname with Use Soundex on

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