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Warning message on RIO version 22 postcode search: Unable to find PAF key

This article details the issue and workaround with the warning message when searching for a postcode: Unable to find PAF key.

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Written by Connor Baeza

Issue

When searching for a postcode, you may see the following warning:

Unable to find PAF key.

This happens when the postcode is new and does not yet exist in the PAF, Postcode Address File. NHS Digital have deprecated the Gazetteer Service API, which means the PAF file is no longer updated or maintained.


Cause

  • The postcode you are searching for is newly created.

  • It has not been added to the PAF file due to the service no longer being maintained.


Workaround

You can continue by entering the address manually.


Status

This is a known limitation due to the Gazetteer Service deprecation. No automated fix is currently available.

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