Admin
Browse administrative guidance, processes, and resources to support efficient and consistent day-to-day operations.
By Connor1 author12 articles
- Link smartcard to Rio accountHow to link a Smartcard to a user account in Rio. You need access to People Management in Access Rio to complete these steps.
- Unlink client from the SpineHow to unlink a client record from the Spine in Rio. Steps differ depending on your Rio version, 23.11.00 or later allows self service.
- Add a bank holidayHow to request a new Bank Holiday entry in the GenHoliday table. Contact the support team via the Digital Assistant and provide the holiday name and date.
- Smart card login error: No role found in organisationHow to resolve the 'No role found in organisation' smart card login error. This is caused by missing roles or organisation assignment on the smart card contact your RA team…
- New user creation inserts NULL values in GenUserRolesA known software issue causes NULL values to appear in GenUserRoles when creating a new user, which can block PDS searches.
- Change a System Constant valueSystem Constants that are available in Rio and how to request updates or changes.
- Unable to link smartcardGuidance when attempting to link a user smartcard you encounter an error.
- Menu Access, Roles & BCode assignmentUnderstand why menu access may change and how to correctly assign access using Roles or BCodes.
- Exclude Bank Holidays in clinicHow to enable the Exclude Bank Holidays feature in Rio clinic maintenance.
- User has an account on RIO but is unable to loginResolve the 'Invalid username/password or no role assigned' error in Rio. Contact the support team with the full error message and affected username for investigation
- Access to GenGender mastertableAdvise on adding genders to GenGender table.
- Add a master table to Master Table MaintenanceGuidance on adding a master table into Master Table Maintenance.