HSC – Health

This error occurs when Rio cannot contact the Spine Directory Service (SDS). If you see the following error when linking a user to a smartcard:

<i>There were problems contacting SDS to get the information you requested, please try again later. SDS server is unavailable or does not exist</i>

If the issue persists, type talk to a person and the Digital Assistant will connect to a live support agent.

1. Wait a few moments and try again.
2. If the issue persists, type talk to a person and the Digital Assistant will connect to a live support agent.

Guidance when attempting to link a user smartcard you encounter an error.

Unable to link smartcard

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