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Smart card login error: No role found in organisation

How to resolve the 'No role found in organisation' smart card login error. This is caused by missing roles or organisation assignment on the smart card contact your RA team to fix it.

Written by Connor Baeza

This error occurs when the smart card does not have any roles or an organisation assigned to it.

Resolution

  1. Contact your Registration Authority (RA) team. Ensure that your smart card has the correct roles and organisation assigned.

  2. If the issue persists, type talk to a person in the Digital Assistant to be connected to a live support agent.

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