HSC – Health

Invalid username/password or no role assigned

Users have accounts in RIO but are unable to log in. The error message may state:

- Invalid username/password
- No role assigned

This can occur even if the user appears to have the correct role assigned.

___________________________________________________________

Please type talk to a person and the Digital Assistant will put you through to a live support agent.

Include the following details in your case submission:

- The full error message displayed.
- The username of the affected account.

1. Please type talk to a person and the Digital Assistant will put you through to a live support agent.
2. Include the following details in your case submission:
 - The full error message displayed.
 - The username of the affected account.

Our team will check whether the user has attempted to log in and investigate further.

Guidance on user having an account but being unable to login due to error.

User has an account on RIO but is unable to login

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User has an account on RIO but is unable to login

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