This error occurs in Rio when a user's account exists but login fails typically due to an unassigned role or a credentials mismatch. The error message states one of the following:
Invalid username/password
No role assigned
This can occur even if the user appears to have the correct role assigned.
Resolution
If this issue occurs:
Type talk to a person and the Digital Assistant will put you through to a live support agent.
Include the following details in your case submission:
The full error message displayed.
The username of the affected account.
Our team will check whether the user has attempted to log in and investigate further.