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Referrals

All things Referral related.

1 author10 articles
Unable to edit client referrals due to an information box displayingYou may be unable to edit a client’s referral details, including the referral acceptance date, due to an issue with the referral GP.
Unable to reverse a referralUsers may be unable to reverse a referral if it has an active Waiting List or RTT pathway linked to it.
Unable to discharge referral due to existing Team Planner appointmentsUsers may be unable to discharge a referral if there are existing Team Planner appointments linked to it.
Error: usp_GetFutureTeamPlannerAppsForReferral expects parameter @ReferralSeqIDThis error appears when RIO cannot find the referral information needed to load future Team Planner appointments.
Discharged referral duplicated on referral screenThis article addresses the issue regarding seeing a referral duplicated on patient record after reversing the referral discharge.
Error when viewing a clients referralUsers may receive an error when viewing a clients referral.
Cannot create a referral, page goes back to the referral date when selecting serviceUnable to create a referral, as the page loops back to referral date.
E‑referrals poll failurePolling is failing on the ERS e‑Referral Service.
Unable to select referral when confirming a diagnosisThis article explains why a referral may not appear when confirming a diagnosis and how to resolve the issue.
Unable to end the clinic link in RIO to an eReferralYou may see an error when ending a clinic link in RIO due to underlying appointment status issues.