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Unable to edit client referrals due to an information box displaying

You may be unable to edit a client’s referral details, including the referral acceptance date, due to an issue with the referral GP.

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Written by Connor Baeza

Issue

When trying to edit a referral, you may see a warning message such as:

Please select Referral GP

Cause

This message appears when the Referral GP is not currently linked to a practice.

This is a known bug, and it will be fixed in RIO version 24.02.00.


Workaround

Until the fix is applied, you can:

  1. Set the GP to Unknown.

  2. Add the correct GP details in the comments field for reference.


Further support

If you would like us to apply a data fix:

  1. Open the Digital Assistant.

  2. Type talk to a person.

  3. A live support agent will assist you.

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