This is a known issue and will be fixed in Rio EPR 24.02.00. The fix reference in the release notes will be 126632.
If this issue is occurring, please type talk to a person and the Digital Assistant will put you through to a live support agent.
Json fetch error: parsererror when attempting to create a new assessment form
This article will detail information on the error 'json fetch error: parsererror' displays in a popup when attempting to create a new assessment form for a specific client.
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Written by Connor Baeza