Letters
All things letters related.
By Connor1 author6 articles
Letters are showing as printing, pending or errorThis article describes the issue with letters showing as printing, pending or error.
Editable letter warningThis article outlines the common causes of the error: The letter could not be produced.
Unable to generate editable letters Word opens with no document generatedTroubleshooting steps for when editable letters fail to generate and Microsoft Word opens without displaying a document.
Editable letters open with unknown characters ��Ѿ翅Issue in generating an editable letter. Unknown characters appearing.
Letter template not appearing on the HCP diary screen as expectedThis article addresses the issue with letter templates not pulling through to the HCP diary screen.
Letter Printed icon not showing when letter is created via Word iconThe green Letter Printed icon may not appear if a clinic letter is created using the Word icon.