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Progress Notes folder icon not showing the number of linked documents

When viewing Progress Notes for a client, the folder icon that shows the number of documents associated with a note may not display for certain notes.

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Written by Connor Baeza

This is a known issue in RIO where the Progress Notes screen skips the method that runs for each note when the note is scrolled past. This will be fixed in RIO version 24.01.00.


Workaround

  • Reload the page and scroll slowly down the notes.

  • This may prevent or reduce the number of notes affected.


Next steps

If the issue persists, please type talk to a person and the Digital Assistant will put you through to a live support agent.

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