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Error merging clients: The Microsoft Distributed Transaction Coordinator (MS DTC) has cancelled the distributed transaction

Guidance on error when merging clients.

Written by Connor Baeza

Try running the merge again when the system is quiet, such as:

  • Early in the morning.

  • Late in the day.


Issue

When merging clients, you may see the following error message:

Error No: 500-100 Internal Server Error Category: Microsoft OLE DB Driver for SQL Server (0x80040E14) Description: The Microsoft Distributed Transaction Coordinator (MS DTC) has cancelled the distributed transaction. File: /rio/demographics/DemClientMergeCommit.asp

Cause

This error occurs because the merge process takes longer than 30 seconds to complete.


If the issue persists

  • Please type talk to a person and the Digital Assistant will put you through to a live support agent.

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