HSC – Health

This is a known software bug that will be resolved in RIO version 23.01.00.

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Check if the patient you are trying reallocate has any future appointments.

- Cancel the future appointments.
- Transfer the caseload items.
- Reinstate the future appointments after the transfer is complete.

1. Check if the patient you are trying reallocate has any future appointments.
2. If future appointments exist:
 - Cancel the future appointments.
 - Transfer the caseload items.
 - Reinstate the future appointments after the transfer is complete.

Guidance for resolving issues when unable to transfer a caseload item.

Unable to transfer caseload item

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Unable to transfer caseload item

Workaround