HSC – Health

This is a known issue that has been fixed in RIO version 23.04.00. The software fix reference is 126772.

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As a temporary solution, please try removing one of the duplicate entries.

Type talk to a person, the Digital Assistant will put you through to a live support agent.

Include any relevant details such as the affected ClientID

1. Open the digital assistant.
2. Type talk to a person, the Digital Assistant will put you through to a live support agent.
3. Include any relevant details such as the affected ClientID
    

🤓<b>Tip</b>: Upgrading to RIO version 23.04.00 will permanently resolve this issue.

This article details information regarding duplicate waiting list entries for the same referral.

Duplicate waiting list entry for same referral

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Duplicate waiting list entry for same referral

Workaround