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Care plans linked to a lot of problems and interventions can time out

This article explains how to reload a care plan in RIO if it times out and causes a runtime error.

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Written by Connor Baeza

Issue

When opening a care plan, you may see a runtime error and notice that parts of the care plan have not loaded.


This is usually caused by RIO timing out when loading care plans that contain many problems or interventions.

Reload the care plan

There are three ways to reload the care plan:

Option 1: Refresh the frame

  1. Right click anywhere on the care plan.

  2. Select Refresh Frame.

📌Note: This is the browser menu e.g., Microsoft Edge, not a RIO menu. Wording may vary by browser.

Option 2: Navigate away and back

  1. Go to another page e.g., the client’s Case Menu.

  2. Return to Care Planning and reopen the relevant care plan.

Option 3: Press F5

Simply press F5 on your keyboard to refresh the page.

If the issue still occurs, please type talk to a person and the Digital Assistant will put you through to a live support agent.

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