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Error when accessing a form

Guidance on error message the page is not available for the Person Role selected when accessing a form.

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Written by Connor Baeza

Solution

  • A data fix can be applied to amend older versions of the form.

  • Type talk to a person and the Digital Assistant will put you through to a live support agent.

When accessing a form, you may see the error message:

The _____ page is not available for the person role selected.

This prevents the form from being accessed.


Why this happens

  • The error typically occurs for specific historic versions of the form, not all versions.

  • Older versions may have mismatched names in their XML compared to the latest version, often due to differences in capitalisation.

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