Non-editable letters
Non-editable letters are generated automatically when certain events occur in Rio. For example, when an appointment is booked or a referral is acknowledged. They are sent straight to the printer without any user input or editing.
Common uses include:
Appointment letters and reminders.
Did Not Attend (DNA) letters.
Referral acknowledgements.
đNote: Non-editable letters cannot be personalised before printing. They are designed for high volume, standardised communications where no clinical review is needed.
Editable letters
Editable letters are not generated automatically, a clinician or administrator must initiate them manually. Once created, the letter opens in Microsoft Word so you can review, personalise, and edit the content before it is saved back to Rio.
Common uses include:
Discharge summaries.
Clinic letters.
Referral letters.
Care Programme Approach (CPA) letters.
After editing, the letter is uploaded back to Rio and stored in the patient's document list. It can be marked as a draft for further review, or as a final version ready to send.
đ¤Tip: Use editable letters for any clinical correspondence that requires personalisation or clinician sign-off before it is sent.
Which method should be used
Editable letters can be generated using one of two methods, depending on your organisation's setup:
Desktop Word method. Opens the letter in the Microsoft Word desktop application. Requires Rio Drop Zone to be installed on your computer to upload the letter back to Rio.
Microsoft 365 method. Opens the letter in Word Online in a separate browser tab. No Drop Zone installation is needed. Requires Rio version 22.12 or above and a Microsoft 365 licence.
đNote: If you are unsure which method your organisation uses, check with your system administrator.