Patients can be added to the waiting list multiple times, resulting in duplicate entries. To resolve this, please remove the patient from the waiting list.
Resolution Steps
Access the waiting list.
Navigate to the waiting list in question.
Locate the duplicate patient.
Identify all duplicate entries for the patient.
Remove the duplicate entry.
Select the Actions icon and click Remove.
Verify the update.
Refresh the waiting list to ensure only one or no entry remains for the patient.
Escalate if issues occur.
If you encounter any errors or cannot remove the entry, please type talk to a person and the Digital Assistant will put you through to a live support agent.
📌Note: Ensure you do not remove the active or correct entry.