Issue
You may find that you are unable to enter the correct start date and time on Section 3.
This typically happens when the Section 2 expiry date was extended because the patient returned Absent Without Official Leave (AWOL).
As a result, the system may continue using the original Section 2 expiry date, preventing you from adding the correct Section 3 start date.
Example:
A user attempts to enter the Section 3 start date, but the field is locked or rejects the correct date following an AWOL related extension of Section 2.
What to do
If you are experiencing this issue:
Type talk to a person into the Digital Assistant.
The assistant will connect you directly to a live support agent who can help resolve the issue.